ILM Level 5 Certificate in Service Improvement
Who should attend?
This course is for managers who want to prepare a service improvement project using lean production and improvement methodologies.
Why should you attend?
Maintaining efficiency and reducing waste is a key responsibility of middle managers. Understanding how to use lean production and improvement methods to measure and analyse service problems will ensure success. You will learn how to develop a service improvement project; a project proposal which uses lean production methods, establish controls and monitor and review the service improvement. You will also learn how to evaluate a range of lean production methods and compare and contrast those currently employed within the organisation.
Course outline
During sessions 1-3 you will learn:
- Principals of lean production (DMAIC), six sigma, kaizen/continuous improvement and related models
- Importance of problem definition; range of techniques to identify problems and their root causes and measurement.
- Role, purpose, content and structure of a project proposal
- Organisational drivers and stakeholders in relation to an improvement project
- Criteria for judging the appropriateness of a project proposal
- Techniques to analyse data using diagrams, charts, histograms etc.
- Reason for common cause and special cause variation
During sessions 4-7 you will learn:
- How to develop a plan to improve a workplace project using lean production and improvement methodologies
- How to implement and appropriate improvement to service delivery, using the plan
- How to use appropriate controls and monitoring techniques to ensure the continuing implementation of the improvement project
- How to evaluate the success of the improvement project, explaining how it is controlled to produce long term sustainability of the improvement
- Develop a report on the improvement project that communicates the outcomes of the improvement project
Assessment
There are 2 assignments to be completed during this course and successful completion will result in the following qualification: ILM Level 5 Certificate in Service Improvement.
Progression
This qualification will provide progression opportunities to other qualifications such as:
Operations/Departmental Manager Apprenticeship Standard
Improvement Specialist Apprenticeship Standard
Cost
Course: £798.00
+VAT
Registration fee: £176.00 (no VAT)
Time & Location
1:30PM until 5:00PM @ Twigworth Business Centre